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How at888 Handles Your Personal Information

Your account data and payment activity — including transactions through JazzCash, Easypaisa, and Raast — are handled under a clear privacy framework. This page sets out exactly what we collect, why we collect it, and how you can control it.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyRaast Transaction SecurityYour Right to Access Your DataPakistan-Relevant Eligibility
at888 How at888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply account-level and connection-level security to the data you share with us. SSL encryption covers all data in transit, including payment details submitted through JazzCash, Easypaisa, and Raast. Your account password is hashed — we cannot see it and will never ask you to share it over chat or email. This section outlines four specific practices that govern how your data is stored, retained, and reviewed.

Cookies and Tracking

We use session cookies to keep your login active and analytics cookies to understand how pages are used. You can adjust cookie preferences from the consent banner on your first visit.

Data Retention Period

Account and transaction records are kept for as long as your account is active and for a defined period after closure, as required by platform audit obligations. You can request a copy before your account closes.

Account Security Controls

Login events trigger an OTP to your registered mobile number. If an unrecognised device attempts access, the session is blocked until you confirm via OTP — a step that also protects your linked wallet details.

Who Can Request Data Changes

Only the verified account holder can request data corrections or deletion. We verify identity before processing any change — this prevents unauthorised alterations to your payment or contact details.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, update, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through the channels below — responses on data requests are handled separately from general account queries, so please mention 'privacy request' when you get in touch.

Team online

Live Chat

Open the chat widget from your account dashboard and type 'privacy request' — our team will pick it up and route it to the right person.

Email Support

Send your data access or deletion request to our support email address listed in your account settings. Include your registered contact detail so we can verify your identity.

Account Settings Panel

Some data preferences — including marketing contact opt-outs — can be managed directly from the privacy section inside your account settings without contacting support.

Common Questions About Your Privacy at at888

These are the questions we hear most often from account holders about how their data is managed. If your question is not covered here, raise it through live chat or email and reference 'privacy request' so it reaches the right team.

We collect your name, contact details, and the information needed to verify your identity and process payments via JazzCash, Easypaisa, Raast, or bank transfer. Session and device data is also logged for security.

Yes. Send a data access request through live chat or support email, mentioning 'privacy request'. We verify your identity first, then provide a summary of the personal data we hold on your account.

We do not sell your payment data. Transaction records through JazzCash, Easypaisa, or Raast are shared only where required by law or to resolve a wallet dispute you have raised with us.

Records are retained while your account is active and for a set period after closure, in line with platform audit requirements. You can request a data copy before you close your account.

Go to the privacy section in your account settings and turn off marketing contact preferences. This removes you from promotional messages without affecting your account access or payment functionality.

Your data is retained for the minimum period required for audit and dispute resolution, then removed. You can request a copy of your records before closure by contacting support with 'privacy request'.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.